At Impala, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and refunds. Please review our refund and returns policy below:
- Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 7 days of the delivery date.
- Return Process:
To initiate a return, please contact our customer support team at info@impala.asia. Provide your order number and details about the item you wish to return. Our team will guide you through the return process and provide you with a return shipping label, if applicable.
- Refund Process:
Once your return is received and inspected, we will issue a refund to your original method of payment. Please note that it may take several business days for the refund to appear on your statement, depending on your payment provider.
- Exchanges:
If you would like to exchange your item for a different size, color, or style, please contact our customer support team. We will assist you with the exchange process and ensure that you receive the desired item promptly.
- Non-Returnable Items:
Certain items are not eligible for return, including gift cards and personalized or custom-made products. Please review the product description carefully before making your purchase.
- Return Shipping:
Customers are responsible for the cost of return shipping, unless the item received is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
- Contact Us:
If you have any questions or concerns about our refund and returns policy, please contact us at info@impala.asia. Our customer support team is available to assist you and ensure that your shopping experience with Impala is enjoyable and hassle-free.
Thank you for choosing Impala for your journey. We appreciate your business!