Refund and Returns Policy


At Impala, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and refunds. Please review our refund and returns policy below:

  1. Eligibility:

   To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 7 days of the delivery date.

  1. Return Process:

   To initiate a return, please contact our customer support team at Provide your order number and details about the item you wish to return. Our team will guide you through the return process and provide you with a return shipping label, if applicable.

  1. Refund Process:

   Once your return is received and inspected, we will issue a refund to your original method of payment. Please note that it may take several business days for the refund to appear on your statement, depending on your payment provider.

  1. Exchanges:

   If you would like to exchange your item for a different size, color, or style, please contact our customer support team. We will assist you with the exchange process and ensure that you receive the desired item promptly.

  1. Non-Returnable Items:

   Certain items are not eligible for return, including gift cards and personalized or custom-made products. Please review the product description carefully before making your purchase.

  1. Return Shipping:

   Customers are responsible for the cost of return shipping, unless the item received is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

  1. Contact Us:

   If you have any questions or concerns about our refund and returns policy, please contact us at Our customer support team is available to assist you and ensure that your shopping experience with Impala is enjoyable and hassle-free.

Thank you for choosing Impala for your journey. We appreciate your business!

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